1. Introduction
This Privacy Policy explains how Ankol ("Ankol", "we", "us") collects, uses, stores and shares information when you use our mobile applications and website (the "Service"). Because Ankol handles health information, we hold ourselves to a high standard of care and transparency.
By using the Service you agree to the practices described here. If you do not agree, please do not use the Service.
2. Information we collect
Account and profile information: such as your name, email address and authentication credentials, together with optional profile details you choose to add — for example your date of birth, biological sex, height and weight, blood type, allergies, chronic conditions, current medications, and an emergency contact (name and phone number).
Health information you choose to log: symptoms, diagnostic and lab results, prescriptions and medications, consultations, measurements and vitals, food and exercise, and any notes, photos or documents you attach. You can create logs by typing or by speaking; spoken input is converted to text and saved as your notes.
Subscription and purchase information: such as your subscription status and transaction history. Payments are handled by the app stores (Apple App Store or Google Play); we do not receive or store your full payment-card details.
Usage and device information: such as app interactions, device and app version, and diagnostic logs — used to operate, secure, update and improve the Service.
3. How we use your information
To provide the core Service: storing your timeline, computing trends, correlations and insights, generating Doctor's View briefs, and answering questions you ask the in-app assistant.
To process content using AI: text, photos and documents you submit may be processed by trusted AI providers solely to structure, analyse and explain your own data. Ankol computes deterministic facts first and uses AI to rank, explain and phrase them — never to make a diagnosis.
To secure, maintain and improve the Service, and to communicate with you about your account.
We do not sell your personal or health information, and we do not use your health data for advertising.
4. Sharing you control
Ankol only shares your health information at your direction. When you generate a Doctor's View brief and choose to share it, you may produce a PDF, present it on screen, or create a secure link.
Secure links are token-scoped, can be set to expire, and can be revoked by you at any time. Access to shared briefs may be logged so you can see how a link has been used.
5. Service providers
We rely on a limited set of trusted service providers to operate the Service. They include cloud hosting and database providers that store your account and health data; an AI provider — currently Google — that processes the text, photos and documents you submit so we can structure, analyse and explain your own data; subscription and payment processors (including the Apple App Store and Google Play, and our subscription manager RevenueCat) that operate our paid plans; and an email provider (Resend) that sends account and verification messages.
Each provider processes data on our behalf under contractual confidentiality and security obligations, and only as needed to deliver the Service. We require these providers, by contract, to protect your information to a standard at least equal to the protections described in this policy. We do not permit our AI providers to use your data to train their models for unrelated purposes. We do not sell your personal or health information, and we do not share it with third parties for their own advertising or marketing.
6. Data security
We use industry-standard safeguards, including encryption in transit and at rest, access controls and audit logging, to protect your information. No method of transmission or storage is perfectly secure, but we work continuously to protect your data.
7. Your health data and HIPAA
Ankol is a consumer health product that you use directly. We are generally not a “covered entity” or “business associate” under the U.S. Health Insurance Portability and Accountability Act (HIPAA), and the information you log here is separate from the medical records held by your healthcare providers.
That does not lower our standard of care. We treat the symptoms, results, medications and notes you record as sensitive health information, protect them accordingly, and never sell them or use them for advertising.
8. Data retention and your rights
We retain your information for as long as your account is active or as needed to provide the Service and to meet our legal obligations.
You can delete your account and all associated health data at any time — from inside the app under Profile/Settings → Delete Account, or from our website at ankol.app/account/delete. Deletion is permanent: it removes your entries, insights, briefs and attachments, and cannot be undone. You can also access, correct or export your data from within the app or by contacting us.
Depending on where you live, you may have additional rights over your personal information — for example, under the EU/UK GDPR (including the right to access, rectify, erase, port, or object to or restrict certain processing) or under U.S. state privacy laws such as the California Consumer Privacy Act (including the right to know, delete, correct, and opt out of the “sale” or “sharing” of personal information, which we do not do). To exercise any of these rights, contact us using the details below; we will not discriminate against you for doing so.
9. International data transfers
Ankol may store and process your information in countries other than the one in which you live, including in the United States. Where we transfer personal data across borders, we take steps to keep it protected in line with this policy and applicable law.
10. Children's privacy
The Service is intended for adults and is not directed to children under 13 (or the higher minimum age set by your local law to consent to the processing of health data). We do not knowingly collect information from children. If you believe a child has provided us with personal information, contact us and we will delete it.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will revise the “last updated” date and, where appropriate, notify you of material changes.
12. Contact us
If you have questions about this Privacy Policy or your data, contact us at hello@ankol.app.